Category: Troubleshooting Plugin

I am having an issue while logged in to the WordPress dashboard

I am having an issue while logged in to the WordPress dashboard

Let’s try to determine if this is an issue with a Pegasaas feature, or a feature of another plugin or the theme.

  • Issue with a feature of Pegasaas while logged in to the WordPress dashboard.
  • Issue with a third-party plugin, in the dashboard, when Pegasaas is installed.
  • Issue with a WordPress core feature, when Pegasaas is installed.
  • Something else — better contact support.
I am having an issue with something in the Pegasaas Accelerator WP dashboard

I am having an issue with something in the Pegasaas Accelerator WP dashboard

Sorry to hear this!  We’d like to know more in order to diagnose the issue.  Please choose from one of the following:

  • I am having a problem with the installation process
  • The plugin activated, but the progress indicator keeps spinning and never completes the initial scans
  • The web performance scores seem wrong or do not complete
  • Other – Contact Support Now — Please provide login credentials to your WordPress dashboard so that we may investigate
I am getting a Communication Test Failed message when trying to install the plugin.

I am getting a Communication Test Failed message when trying to install the plugin.

The “Communication Test Failed” message, when the API is attempting to return optimized data to the plugin, the API is having trouble fetching that information. If this issue continues to occur, it will require an investigation by the support team. You can try to “continue anyway” although it is recommended that you have the support team investigate.

Contact Support Team

.htaccess file is not writable

.htaccess file is not writable

Some installations that use security plugins, or have strict server-imposed permissions, may encounter a warning at installation that says that the .htaccess file is not writable.

Method 1 (via web hosting “Control Panel”)

  1. Log in to your web hosting providers account management page
  2. Determine how to access the “Control Panel” (sometimes called CPanel, Plesk, or just “Control Panel”) for your website
  3. Attempt to find a tool called “File Manager” or something similar
  4. Open up the “File Manager” and then navigate to your website root folder.
    • The website root folder contains your “.htaccess”, “index.php”, and “wp-config.php” files.
    • The website root may be called “/”, “httpdocs”, “www”, or “public_html”
  5. Find the .htaccess file and find an option (it may require right clicking on the file name, or clicking on a “manage” button) that allows you to change the permissions
  6. The permissions should be set to 0644 — if they are already set to 0644, attempt to change them temporarily to 0666.  If you have to change them to 0666, we recommend only leaving this setting through the installation routine as it leaves the file too ‘publicly editable’.
    • 0644 means: write/readable by owner, readable by group, readable by all
    • 0444 means: readable by owner, readable by group, readable by all
    • If you are on a Windows server, you may not be able to change the permissions — if you come across this issue, please contact our support team for advice.
  7. Run through the Pegasaas Accelerator WP installation  in your WordPress dashboard
  8. Optionally, return and set the permissions back to 0444 or non-writable.

Method 2 (via FTP Access)

This method assumes you know how to access your site with an FTP/SFTP client.

  1. Log in to your website with FTP/SFTP
  2. Navigate to your website root folder.
    • The website root folder contains your “.htaccess”, “index.php”, and “wp-config.php” files.
    • The website root may be called “/”, “httpdocs”, “www”, or “public_html”
  3. Find the .htaccess file and find an option (it may require right clicking on the file name, or clicking on a “manage” button) that allows you to change the permissions
  4. The permissions should be set to 0644 — if they are already set to 0644, attempt to change them temporarily to 0666.  If you have to change them to 0666, we recommend only leaving this setting through the installation routine as it leaves the file too ‘publicly editable’.
    • 0644 means: write/readable by owner, readable by group, readable by all
    • 0444 means: readable by owner, readable by group, readable by all
    • If you are on a Windows server, you may not be able to change the permissions — if you come across this issue, please contact our support team for advice.
  5. Run through the Pegasaas Accelerator WP installation in your WordPress dashboard
  6. Optionally, return and set the permissions back to 0444 or non-writable by all.